To enjoy a seamless Wi-Fi experience, it is advisable to disable the Private Wi-Fi address/Randomised MAC Feature on your device. This feature is turned on by default on newer devices, and it can cause frequent disconnections from the Wi-Fi network due to a random MAC address being assigned to your account. To avoid this, follow these simple steps to turn off the setting:

Fire Tablet

1. Go to settings, click internet

2. Click Wi-fi Preferences

3. Connect to Parkdean Customer

4. Click the cog to the right of the network name

5. Copy the MAC address

6. Log in to your My Account and click “Device Management” along the top.

7. Click “Add Device”, write “Fire Tablet”, and select “Tablet.”

8. Enter the Physical Address and click “Save”.

Apple

1. Go to Settings, then click Wi-Fi.

2. Connect to Parkdean Customer and then tap the (i)

3. Turn off the ‘Private Wi-Fi Address’

4. Connect to Parkdean Customer

5. Login to your account and add the device.

Android

1. Go to Settings, then click Network and then Wi-Fi.

2. Connect to Parkdean Customer and then click the cog to the right of the onboarding network name.

3. Click Advanced or View More

4. Tap Mac address type and change it to Use Phone/Device/Tablet MAC

5. Login to your account and add the device.

Google Pixel

1. Go to Settings, then click Network and then Wi-Fi.

2. Connect to Parkdean Customer and then click the cog to the right of the onboarding network name or hold down on the network name and select Modify

3. Click Privacy

4. Change the setting Use Randomised MAC to Use Device MAC

Once this setting is turned off and you have logged in, your new device will automatically be detected and added to your account.

Once Logged In.

1. A new device will be detected.

Copy the unique 12 digit code (called a MAC address).

Then click the following link:

Click here to remove an active device and add a new device.

2. Select Add a device.

On Device Name, click Next or rename your device.

Select Device Type from the drop down list.

Paste the 12 digit code (MAC address) into the MAC address field. Click Add device.

The device will be added to your account.

Alternatively, following these steps, you can register the devices with the first device you log in on.

1. To log in, follow the steps described above on your first device. From the Device Management tab on the dashboard click add new device

2. On the new device you wish to add turn off randomised/private mac address like in the steps at the top of this page and copy the 12-digit MAC Address from the same page you turn off the Randomised Mac/Private Wi-Fi Address setting.

3. Click Add device.

4. Type in a device name e.g. My Tablet

5. Add the 12-digit MAC address into the MAC address field and click Add Device.

6. On the new Device connect to Parkdean Customer

Note: Apple devices display Wi-Fi Address, Android devices display MAC Address.

Top Tip! You can quickly check if a device has a private/randomized MAC address enabled by looking for a warning triangle next to the device name on the Device Management page of the portal.