If you are encountering frequent disconnections, it could be due to the Private Wi-Fi address setting being enabled. You can confirm this by checking if there is a caution triangle next to your device name in Device Management. To disable this setting, please refer to the instructions provided in the "Adding a Tablet or Smartphone" guide.

Top Tip: Having trouble finding your MAC address? Try searching your device's name or software version followed by where to find to locate it in your browser!

Apple iPhone, iPad or iPod (IOS/IPAD OS 14 and later) :

To locate the MAC Address of your iPad, iPhone or iPod Touch, follow these steps:

1. Go to Settings, then click Wi-Fi.

2. Connect to Parkdean Customer and then tap the (i)

3. Turn off the ‘Private Wi-Fi Address’

4. Connect to Parkdean Customer

5. Login to your account and add the device.

Apple TV:

You can find the MAC address using the following steps:

Software version 1.0: Settings > About

Software version 2.0: Settings > General > About The Apple TV

Please note: The MAC address'/Network IDs (both Ethernet and wireless) can also be found on the UPC label on the Apple TV box. This is the same label that lists the serial number for your Apple TV.

Mac Book OS X 10.4 and Earlier

To locate the MAC Address of your Mac Book running OS X 10.4 or earlier, follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the Show drop-down menu. The MAC address is listed as AirPort ID.

Mac Book OS X 10.5 or 10.6 (Leopard or Snow Leopard)

To locate the MAC Address of your Mac Book running Leopard (10.5) or Snow Leopard (10.6), follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the left pane and then click the Advanced button.

4. The MAC address is listed as AirPort ID.

Mac Book OS X 10.7 (Lion or Mountain Lion)

To locate the MAC Address of your Mac Book running Lion or Mountain Lion (10.7), follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the left pane and then click the Advanced button.

4. The MAC address is listed as WiFi Address.

Mac Book OS 14.4.1 (Sonoma)

To locate the MAC Address of your Mac Book running Sonoma (14.4.1), follow these steps:

1. Click the Apple logo at the top left of the screen

2. Click System Settings

3. Select the network and then click Wi-Fi from the menu on the left

4. Click Advanced

5. Click on Hardware from the Advanced Menu

6. Copy the Wi-Fi Mac address.

7. If a webpage doesn’t automatically ask you to log in follow this link to Device Management, log in and register the device.

8. click “Device Management” along the top.

9. Click “Add Device”, write “Laptop”, and select “Computer.”

10. Enter the Physical Address and click “Save”.